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Privacy Policy

Last updated: January 2024

Introduction

At Prob Business, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business communication platform.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Company name and business details
  • Payment and billing information
  • Account credentials and preferences

Usage Information

  • Platform usage patterns and analytics
  • Message content and conversation data
  • Device information and IP addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our AI communication services
  • Process payments and manage your account
  • Improve our platform and develop new features
  • Send important updates and marketing communications
  • Provide customer support and technical assistance
  • Ensure platform security and prevent fraud
  • Comply with legal obligations and regulations

Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for all communications
  • Secure data centers with 24/7 monitoring
  • Regular security audits and penetration testing
  • Access controls and employee training
  • GDPR and SOC 2 compliance

Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Request corrections to inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Restrict or object to certain data processing

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your subscription plus 30 days. Message data may be retained for up to 2 years for service improvement purposes, unless you request earlier deletion.

Third-Party Services

We may share limited information with trusted third-party services:

  • Payment processors for billing and transactions
  • Cloud infrastructure providers for hosting
  • Analytics services for platform improvement
  • Customer support tools for assistance

All third-party partners are required to maintain appropriate data protection standards.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@probbusiness.in

Address: 205/48, PLAZA ASIAD, STATION ROAD, SANTACRUZ-WEST, Mumbai, Maharashtra 400054, India

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

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